An insured's health claim internal appeal was denied. The insurer must do all of the following EXCEPT

An insured's health claim internal appeal was denied. The insurer must do all of the following EXCEPT


A. Notify the insured how to obtain an outside review
B. Offer a payment plan
C. Notify the insured about the decision in writing
D. Complete the appeal in 60 days after service was received


Answer: B. Offer a payment plan

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