Which one of the following allegations in insurance claims handling result from criticisms of claim representatives' actions, sometimes regardless of validity?

Which one of the following allegations in insurance claims handling result from criticisms of claim representatives' actions, sometimes regardless of validity? 



A. Use of improper valuation techniques allegations
B. Unfair rating practices allegations
C. Bad faith allegations
D. Contract or policy manipulation allegations


Answer: C. While insurers are accused of unfair rating, contract manipulation or of improper valuation, bad faith allegations remain as one of the most troublesome and controversial issues for claim representatives and insurers.

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