Juanita is the senior claim officer for Worthy Insurance Company, which uses the claim audit as a performance measure for its claim operations. Claim audits usually evaluate both quantitative and qualitative factors. Which one of the following factors is qualitative for Juanita and her staff?

Juanita is the senior claim officer for Worthy Insurance Company, which uses the claim audit as a performance measure for its claim operations. Claim audits usually evaluate both quantitative and qualitative factors. Which one of the following factors is qualitative for Juanita and her staff?



A. Percentage of recovery from subrogation
B. Accurate evaluation of insured's liability
C. Average claim settlement value by claim type
D. Accuracy and completeness of data entry


Answer: B. Accurate evaluation of insured's liability is a qualitative audit factor.

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