When insurers willingly pay what they owe on all claims, a positive attitude naturally flows down through management and affects claim representatives' communication with the public. This positive attitude flow is part of

When insurers willingly pay what they owe on all claims, a positive attitude naturally flows down through management and affects claim representatives' communication with the public. This positive attitude flow is part of



A. The Model Unfair Claims Practices Act.

B. Good faith claim handling.

C. State regulatory requirements.

D. Common law compliance.



Answer: B

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