Lou is a claim manager at a small property-casualty insurance company. Lou takes pride in the fact that because of his leadership, his company has gained a public reputation for resisting legitimate claims. Ultimately, this reputation

Lou is a claim manager at a small property-casualty insurance company. Lou takes pride in the fact that because of his leadership, his company has gained a public reputation for resisting legitimate claims. Ultimately, this reputation

A. Satisfies the mandate of regulators.

B. Makes the company's policies more marketable.

C. Supports his company's profit goals.

D. Undermines the effectiveness of his company's advertising.

Answer: D